What items can be returned?
You can return an item if:
- Return must be logged within 7 days of the item being delivered
- The item is in a re-sellable condition
- The item being returned qualifies for return
- The item is in its original packaging, with labels attached
Returns Terms & Conditions
1. We reserve the right to reject a return for the following reasons:
1.1 Product is part of the non-returnable list
1.2 Product is not returned in a resellable condition i.e. Is returned with an odour or is dirty/worn or is damaged in a way that is not specified in the return reason.
1.3 A product is missing from the returned order
1.4 Incorrect Product is returned
2. Returning a non-returnable item:
2.1 Should you return a non-returnable Product, we shall not be obliged to accept your return. We shall reject the return and make the same available for collection and/or return to you at Pet & Co's. discretion and at your cost.
2.2 Should the Product not be collected within 1 month from notice to collect, we will have no alternative but to destroy the Product for public health reasons.
3. Refunds and Store Credit:
3.1 Store credits will be sent immediately via email and cash refunds can take up to 7 working days to reflect depending on method of refund and banking institutions.
3.2 You will receive a cash refund or store credit (your choice) for the rand value of the Product you paid.
3.3 A Coupon discount is applied proportionally across the items in your cart. In the event that you return 1 or some of the items in your Order where you have redeemed a Coupon, the proportional discount applied across those Items, will not be refunded to you, or credited to your account. Please refer to the specific coupon’s terms and conditions to understand whether the coupon will be reinstated and the relevant terms that will be applied.
3.4 We cannot refund you in cash for that portion of the purchase price which you paid using the Voucher/ Coupon, but we will credit your account.
4. You cannot exchange any products, however, you may return the product for a refund or store credit.